Thank you for shopping with Closet Gem. We aim to provide a seamless shopping experience from checkout to delivery. Please read our shipping policy carefully to understand how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Please note: During high-demand periods or holidays, processing times may be slightly extended.
Shipping Times
Shipping times vary depending on the destination:
- U.S. Standard Shipping: 5–10 business days
- Express Shipping (if available): 2–5 business days
- International Shipping: 7–15 business days (availability may vary by country)
Shipping estimates do not include processing time.
Tracking Your Order
Once your order ships, a tracking number will be sent to your email. You can track your package using the link provided. If you haven’t received tracking within 5 business days, please contact us at us@shopclosetgem
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure the correct shipping address is provided. We are not responsible for packages lost due to incorrect or incomplete addresses.
Lost or Stolen Packages
Closet Gem is not liable for any lost or stolen packages marked as “Delivered” by the carrier. Please contact your local postal service for assistance.
Pre-Orders or Backorders
If your item is marked as pre-order or backorder, estimated shipping times will be listed in the product description. Please note that shipping times may differ for these items.
Shipping Delays
Closet Gem is not responsible for delays caused by the carrier, weather, customs, or other unforeseen circumstances.
If you have any questions about your order, feel free to reach out to us at us@shopclosetgem and we’ll be happy to assist you.
At ClosetGem, we are committed to delivering your order as quickly and efficiently as possible. We aim to provide a seamless shopping experience from checkout to delivery. Please read our shipping policy carefully to understand how and when your order will arrive.
Order Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Please note: During high-demand periods or holidays, processing times may be slightly extended.
Shipping estimates do not include processing time.
Shipping Costs:
Free Standard Shipping on all U.S. orders. (This is subject to change)
Domestic Shipping (United States)
• product sourced within the U.S takes 2–5 Business Days. All U.S. products are shipped from our domestic warehouses to ensure a fast and reliable delivery experience.
International & Overseas Shipping
• 5–10 Business Days
Products sourced from overseas may require additional processing and transit time. Please allow up to 10 business days for delivery.
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Additional Information
• Business days are Monday–Friday, excluding weekends and holidays.
• Once your order has shipped, you will receive a confirmation email with tracking details.
• Shipping times may vary slightly due to factors outside of our control (such as Tariff, customs clearance, carrier delays, or seasonal demand).
If you have any questions about your order, please contact our Customer Support Team and we’ll be happy to assist you. You can also email us at Us@shopclosetgem.com
No matter what, we are here to help you. With over 23 years in business, we want to make sure you are happy so please email us with any issues or concerns. You can also use our live chat.
